Booking Policy

Everything you need to know about deposits, cancellations and appointment expectations.

Last updated: June 2026

This Booking Policy ensures clarity and fairness for all clients.

1. Payments

  • Full payment is required at the time of booking.
  • This secures your appointment and confirms your treatment.
  • If you cancel with less than 24 hours’ notice, the payment is non‑refundable.

2. Cancellations & Rescheduling

  • You may cancel or reschedule your appointment up to 24 hours before your scheduled time.
  • Cancellations made within 24 hours, or failure to attend your appointment, will result in the full payment being retained.
  • Repeated no‑shows may result in refusal of future bookings.

3. Patch Tests

  • Patch tests are required for tinting, lash lifts and other sensitivity‑related treatments.
  • These must be completed at least 48 hours before your appointment.
  • If you arrive without a required patch test, the appointment cannot go ahead and the booking fee will be retained.

4. Arrival & Late Policy

  • Please arrive on time to enjoy the full duration of your treatment.
  • Late arrivals may result in a shortened appointment to avoid delaying the next client.

5. Treatment Suitability

  • Please inform us of any medical conditions, allergies or skin sensitivities.
  • Some treatments may not be suitable depending on your health or medication.
  • We reserve the right to refuse treatment if it is unsafe to proceed.

6. Children & Guests

  • To maintain a calm and safe environment, please attend your appointment alone unless agreed otherwise.
  • Children must not be left unattended in the salon.

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