Privacy Policy

How we collect, use and protect your personal information with care and transparency.

Last updated: April 2026

Your privacy matters. This policy explains how we collect, use and protect your information when you visit our website, make a booking or contact us.

1. Information We Collect

1.1 Personal Information

Provided directly by you:

  • Name
  • Email address
  • Phone number
  • Appointment details
  • Treatment history

1.2 Technical Information

Collected automatically:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies (see Cookies Policy)

1.3 Payment Information

  • Payments are processed securely by third‑party providers.
  • We do not store or have access to your full card details.

2. How We Use Your Information

We use your information to:

  • Manage and confirm appointments
  • Contact you regarding bookings or changes
  • Provide reminders and important updates
  • Improve our services and website
  • Maintain accurate treatment records
  • Comply with legal obligations

We never sell or share your information for marketing.

3. Communication

We may contact you via:

  • Email
  • Phone
  • SMS
  • Automated booking reminders

You may opt out of non‑essential messages at any time.

4. Data Storage & Security

  • Your information is stored securely and only for as long as necessary.
  • Access is restricted to authorised personnel only.
  • We use secure platforms for booking and communication.

5. Third‑Party Services

We may use trusted providers such as:

  • Online booking systems
  • Payment processors
  • Website hosting services

Each provider has its own privacy policy.

6. Your Rights

You may:

  • Request access to your data
  • Ask for corrections
  • Request deletion (where legally permitted)
  • Withdraw consent

Contact us to exercise any of these rights.

7. Children’s Privacy

Information for children’s appointments is collected only with parental consent.

8. Updates

This policy may be updated occasionally. Changes will be posted here with a new revision date.

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